Troubleshooting Guide: Resolving Account Setup Errors

Issue: When trying to create an account, I don’t receive the text code, or I get an error message.

Cause: This error typically occurs when there are multiple accounts registered under the same phone number. Our app supports only one phone number per account to ensure secure and personalized service.

Solution:

1. Verify Account Details: Please confirm that the phone number you are using is not linked to multiple accounts. Each phone number can only be associated with one account.

2. Contact Us for Assistance: If you believe this error has occurred in error, or if you need to make any updates to your account details, please reach out to our support team. We are here to help you resolve any issues promptly.

3. Switch to Email and Password: If you prefer not to use your phone number, you can set up your account using an email and password instead. This option provides an alternative method for secure login.

Additional Information:

• If you have previously used our services and wish to continue accessing the app with an email and password, please contact our office. Our team will assist you in updating your account to reflect your current preferences.

For further assistance, please contact our customer support at CustomerService@wexexpress.us. We are committed to providing you with a seamless and efficient service experience.